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Privacy Policy

Last updated: 11-09-2025

At Krishna Jewellery by Sapna (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.

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1. Information We Collect

When you use our website, we may collect the following information:

  • Personal details: Name, phone number, email address, shipping/billing address.

  • Payment information: Collected securely through trusted payment gateways (UPI, cards, Razorpay). We do not store your card details.

  • Order details: Products you purchase, order history.

  • Technical data: IP address, browser type, device information, cookies (to improve your browsing experience).

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2. How We Use Your Information

We use the information collected to:

  • Process and deliver your orders.

  • Communicate with you regarding your order status, returns, or customer support.

  • Improve our website, products, and customer experience.

  • Send you promotional emails or offers (only if you have opted in).

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3. Sharing of Information

  • We do not sell or rent your personal information to third parties.

  • We may share your details only with:

    • Delivery partners (to ship your order).

    • Payment gateways (to process transactions securely).

    • Legal authorities if required by law.

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4. Data Security

  • We use reasonable security measures to protect your personal information.

  • Online payments are processed through secure, encrypted gateways (such as Razorpay).

  • While we take steps to safeguard your data, we cannot guarantee 100% security due to the nature of the internet.

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5. Cookies

  • Our website may use cookies to enhance your browsing experience.

  • Cookies help us remember your preferences and improve site performance.

  • You can disable cookies in your browser settings, but some parts of the website may not function properly.

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6. Your Rights

You have the right to:

  • Access, update, or correct your personal information.

  • Request deletion of your data (subject to legal/business obligations).

  • Opt-out of promotional emails by clicking “unsubscribe.”

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

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